Refund policy
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below:
1.30-Day Return & Exchange Policy You may return or exchange items within 30 days of delivery.
Refunds: Eligible returns will receive a full refund for the product price (original shipping fees are non-refundable).
Exchanges: Exchanges are subject to product availability; the customer covers return and reshipment shipping costs unless the item is defective.
All refunds and exchanges are processed only after the returned items have been received and inspected.
Return Eligibility & Requirements:
Items must be in their original, and packaging intact.
NAPE does not accept returns for items that have been cleaned, disassembled, modified, or repaired by third parties.
Non-Returnable Items:
Products showing visible signs of wear, scratches, dents, or user damage
Products that have been disassembled or modified
Promotional items and free gifts Items with missing, altered, or damaged serial numbers or warranty seals
2. How to Initiate a Return
To start a return or exchange:
Contact Support: Email
Order number & Proof of purchase
Reason for return/exchange Photos or videos showing the issue (required for defective or damaged items)
Pack Securely: Repack the product in its original packaging along with all included accessories.
Ship & Share Tracking: Ship the package to the address provided by our support team and send us the tracking number via email.
Refund Processing:
Once your return is received and inspected, refunds will be issued within 7 business days.
Refunds are credited back to the original payment method. Actual posting dates depend on your bank/payment provider.
3. Shipping Costs
Defective on Arrival (DOA) / Quality Issues: NAPE covers all return and replacement shipping costs.
Non-Defective Returns (Change of Mind): The customer is responsible for shipping costs.
Customer Responsibility Cases:
Returns for unwanted items or accidental orders
Defect claims not verified or disproven upon inspection
Incorrect items sent back to our facility
4. Important Notes
Shipping Carrier & Insurance: For items valued over $75 USD, we strongly recommend using a trackable shipping service and purchasing shipping insurance. NAPE is not liable for items lost or damaged during return transit.